Songline ships improvements continuously. Below are recent highlights — the changes most likely to matter to your practice and your applicants.
Record a partner and dependent children on the one application — each with their relationship and details — so a family or partner-visa case lives as a single, complete file instead of scattered records.
When someone other than the applicant is paying — a parent sponsoring a child's visa, an employer covering fees — issue the invoice to them in one click at payment time. Songline creates their billing contact automatically and keeps the invoice tied to the applicant's file.
The applicant app is live on Google Play — so your clients can now get the native Songline app on Android as well as iPhone. Same journey, tasks, documents, payments, and Sunny in their language. With the App Store and the web app, Songline now runs everywhere your applicants are.
The applicant app is live on the Apple App Store — a native iPhone app where your clients follow their journey, complete tasks, upload documents, pay, and chat with Sunny in their language. The web app stays available on any device too.
Send a client's documents straight to your translation office through Songline instead of emailing files back and forth. The office gets a secure workspace to download the originals, send back a quote, and upload the finished translations — which file themselves back onto the client's record, matched to the right task. Your client approves the quote with one tap in their app or by email, and everyone sees the status in real time.
Share a presentation deck with a prospective client as a tracked link instead of a blind email attachment: see whether they opened it, how long they spent, which slides held their attention and which links they clicked — so you know exactly when to follow up.
Set up a payment plan and Songline raises a separate invoice for each instalment, with automatic due-date reminders — so staged fees get billed and followed up without manual chasing.
The agency admin panel is now fully mobile-responsive — review clients, unlock stages, reply to messages and check payments on the go, not just at your desk.
Every file a client uploads is now grouped by the journey stage and task it belongs to, mirroring the folder structure in your own storage. Open an image or PDF in a single click with the new in-app preview — no need to leave Songline or dig through SharePoint to check a document.
Building a client's journey is faster — copy multiple stages from any template (visa or general) in a single step, instead of one at a time. The stages drop in together, in order, with all their tasks.
Payment tasks can now carry the amount due, so applicants see exactly what to pay and the figure flows through to invoicing.
A new Resources hub gives applicants short, bilingual (English & Turkish) walkthroughs — logging in, uploading documents, completing a form, making a payment, booking a meeting and contacting their agent — plus one complete guide that covers everything.
A redesigned Journey Setup makes it more obvious how visa and general templates apply, where inserted stages land, and how to re-apply template changes — with each applied template shown as its own labelled set.
Songline has a new sun-and-horizon brand across the platform. Native iOS and Android apps for applicants are built and on their way to the App Store and Google Play, alongside the existing web app.
Recorded a payment by mistake, or need to undo one? Admins can now reverse a payment cleanly, with the accounting kept in step — including instalment plans.
For bank transfers, an applicant reports their payment and can attach a receipt; the agent confirms it before the journey moves forward — so a stage never advances on money that hasn't landed.
Agencies can run the applicant experience in additional languages beyond English and Turkish, with the in-app assistant and journey content following the applicant's chosen language.
This page lists curated highlights, not every change — Songline updates frequently. Want to see it in action? Book a demo and we'll walk you through your workspace.