When the agency runs Songline, the applicant gets a phone app — their journey, their tasks, their documents, their payments, and Sunny in their language. The 11pm WhatsApp asking "is anything happening?" mostly stops happening.
Migration is a long, anxious process. Most of that anxiety isn't the visa decision itself — it's the silence between updates. Songline doesn't make the wait shorter, but it makes the wait quieter. Two moments where it shows.
An applicant wakes up wondering where their lodgement sits. They open Songline, see they're on stage 5 of 8, that the next thing is a police check they need to upload, and that the agency expects to lodge in late June. They go back to sleep without WhatsApping anyone.
The agent's Tuesday opened up. Songline pushes a notification to four clients waiting on a doc-review slot. By 9am, two slots are booked, calendar invites have gone out, the Teams links are in the apps. The agent never opened email.
The applicant doesn't see the agency's admin panel. They see a focused phone app — five tabs, each with one job. No subclass jargon they don't need; no fields they shouldn't be able to edit; no settings to break.
The home screen of the app — eight stages, the current one open, the next task highlighted. Estimated processing time pulled from immi.homeaffairs daily, so the timeframe they see is current, not last quarter.
Stages move sequentially under agent control. The agent unlocks each stage when ready; the client completes their tasks; the agent reviews and unlocks the next. Earlier completed stages stay viewable but locked — applicants can re-read what they did but can't undo signed agreements or repeat payments. The journey is read-mostly by design.
Sunny knows the applicant's case — their subclass, their points, their lodgement window, their next payment. She answers in their language, drafts emails to their agent for them, and surfaces EOI age-point thresholds and the SkillSelect 2-year expiry before they hit.
Live in English, Turkish, Hindi and Mandarin Chinese today across the client app. Your agency enables the subset of platform languages your applicants need; we add new platform languages on request — typically days, not quarters.
The applicant uploads a passport scan or a translated diploma; Songline stores it in your storage — your own SharePoint, Drive, Dropbox, Box, or Songline-managed storage on Pro and Enterprise tiers — under that client's folder. The applicant sees only their own documents, never the rest of the agency.
Document tracking is on the roadmap — version history, expiry warnings, and re-issue reminders for documents like police checks and passport scans. We build the specific tracking flows your practice needs during your pilot.
Stripe-backed payment links per task. The applicant pays in their local currency; Stripe handles the conversion to AUD on your side. They tap once; the agency's Xero auto-generates the invoice, marks it settled, and emails the receipt.
No surprise fees. No hidden charges. The fee schedule they signed in the service agreement is the fee schedule they pay against.
When the agent attaches a meeting to a journey task — a consultation, a doc review, a lodgement walk-through — the applicant gets a tappable card. They pick a time that suits them; the agent's calendar moves with them. They can reschedule or cancel; nothing breaks.
Timezones are silent. The applicant sees their local time; the agent sees AEST.
Our design partner agency is one month into running Songline with their applicant base. Agent and applicant quotes land here once consent is signed.
The applicant gets the app the day you onboard them. White-labelled with your agency name and brand. No app-store install required, no per-applicant fee, ever.