Four tiers. Active applicants and language reach are the dials, not seat counts. Every paid plan starts with a 30-day pilot — no card, with 5 to 25 of your existing clients loaded for you depending on tier.
2026 launch pricing. Founding-year customers keep their tier rate through 2027.
For solo MARA agents getting their first applicants onto a real platform.
For new agencies and small teams getting their first applicants onto a real platform.
For established agencies running active pipelines across multiple subclasses.
For multi-office practices, white-label needs, and custom volumes.
No setup fee on any tier during the 2026 launch period · onboarding is hand-led by the founding team. Solo and Starter are always $0; Professional and Enterprise have a standard $500 setup that reactivates post-launch when founder-led onboarding gives way to scaled processes.
Songline is new. We'd rather build it with you than at you. We're working hand-in-hand with a handful of early adopter agencies this year — real cases, weekly feedback, direct line to the founding team. If that's the kind of relationship you want with the tool that runs your agency, the pilot call is the right place to start the conversation.
No "unlimited," no asterisks. The full table.
| Feature | Solo | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Volume | ||||
| Active applicants 10% buffer above limit · 15-day grace | Up to 10 | Up to 50 | Up to 250 | Custom |
| Agents (60-day active) | 1 | 3 | 10 | Custom |
| Clients (in your records) | ● Unlimited records | ● Unlimited records"active" = touched in last 60 days | ● Unlimited records | ● Unlimited records |
| Languages | ||||
| Admin panel languages Currently English, Turkish, Hindi, Mandarin Chinese · more added quarterly | English | English | English + 1 secondary | English + 1 secondary |
| Client-facing languages | English | English | Up to 2 | Up to 4 |
| Sunny speaks all your enabled languages | ✓ | ✓ | ✓ | ✓ |
| AI assistant (Sunny) | ||||
| Daily messages, agency-wide | 50/day | 100/day | 500/day | 2,000/dayNegotiable in contract |
| Drafts emails, builds charts, surfaces overdue work | ✓ | ✓ | ✓ | ✓ |
| Storage | ||||
| BYO cloud (S3, SharePoint, Drive, Dropbox, Box) | ✓ | ✓ | ✓ | ✓ |
| Platform-managed storage | — | — | 50 GB | Custom |
| Agency operations | ||||
| Subclass templates · 189, 190, 491, 482, 186, 309/100, 820/801 | ✓ | ✓ | ✓ | ✓ |
| Forms (build · assign to task · auto-save to client folder) | ✓ | ✓ | ✓ | ✓ |
| EOI tracker with age-point + 2-year expiry alerts | ✓ | ✓ | ✓ | ✓ |
| GSM & ANZSCO reports | ✓ | ✓ | ✓ | ✓ |
| Team Boards (Trello-style) | ✓ | ✓ | ✓ | ✓ |
| Availability & client booking | ✓ | ✓ | ✓ | ✓ |
| Applicant experience | ||||
| Bilingual PWA · iOS & Android | ✓ | ✓ | ✓ | ✓ |
| Push notifications · tasks, messages, payments | ✓ | ✓ | ✓ | ✓ |
| Client feedback · per case | ✓ | ✓ | ✓ | ✓ |
| Integrations | ||||
| Stripe · payment links on tasks | ✓ | ✓ | ✓ | ✓ |
| Xero · auto-invoice on payment | ✓ | ✓ | ✓ | ✓ |
| Microsoft Teams meetings | ✓ | ✓ | ✓ | ✓ |
| SignNow e-signatures | ✓ | ✓ | ✓ | ✓ |
| Trust & support | ||||
| Australian data residency (Sydney, ap-southeast-2) | ✓ | ✓ | ✓ | ✓ |
| Encrypted at rest · AES-256-GCM | ✓ | ✓ | ✓ | ✓ |
| 30-day pilot · clients loaded for you | Up to 5 | Up to 10 | Up to 25 | Negotiated |
| Email support | ✓ | ✓ | ✓ | ✓ |
| Priority support · 4-hour business response | — | — | ✓ | ✓ |
| Dedicated account manager | — | — | — | ✓ |
| SLA | — | — | — | ✓ |
| White-label (your brand on the applicant app) | — | — | — | ✓ |
Still not seeing what you need? Book a 30-minute consultation — we'll walk through your subclass mix and tell you straight whether Songline is the right fit.
You get a 10% buffer above your active-applicant cap before anything blocks. The moment you cross the headline limit, a banner appears in the dashboard and you have a 15-day grace period to either upgrade or bring the active count back inside the tier.
"Active" means an applicant whose journey has been touched (task updated, message sent, payment recorded) in the last 60 days. Older clients still live in your records; they just don't count toward the cap.
Yes, both directions, prorated. Upgrades take effect immediately; downgrades land at the next billing cycle so we're not pulling features mid-month. Email hello@songline.au or message your contact and we'll handle it.
No setup fee on any tier during the 2026 launch period. Onboarding is hand-led by the Songline team — agency configuration, bulk-loading your existing clients, and pilot setup are all included.
Solo and Starter never have a setup fee. Professional and Enterprise have a standard $500 setup that will apply once founder-led onboarding gives way to scaled processes — that's not in effect today.
A working Songline workspace at the tier you're considering, 30 minutes of onboarding with the founding team, and we load existing clients from a CSV or spreadsheet so you can see the journey board come alive on day one — up to 5 on Solo, 10 on Starter, 25 on Professional (Enterprise pilot scope is negotiated with sales).
No credit card required, no auto-conversion. At day 30 you decide. If it's a yes, we keep your data. If it's a no, you can export everything.
Yes. The pilot includes free bulk import — up to 5 clients on Solo, 10 on Starter, 25 on Professional (Enterprise negotiated). Once you're paying, we'll bulk-import the rest of your active book in your first month at no extra cost — from a Trello export, a CSV, or whatever shape your data is in.
Honest answer: Songline doesn't lodge to ImmiAccount today, and that's deliberate. We sit alongside your case-management workflow as the applicant-facing layer — the journey, tasks, documents, payments, and AI assistant your clients see. Most agencies run Songline for the applicant experience and use their existing tooling for direct ImmiAccount lodgement.
If you want to talk about whether that fits how you work, the pilot call is the place to do it.
All Songline data is stored and processed in Australia — Sydney region, ap-southeast-2. Encrypted at rest with AES-256-GCM, with per-tenant data isolation. Australian Privacy Act aligned.
Your client documents stay in your own cloud storage (SharePoint, Google Drive, Dropbox, Box, S3). We never copy them out.
Because the value Songline delivers tracks with the applicants moving through it, not who's logged in. An agency with three agents and 250 active files gets more out of the platform than an agency with eight idle seats and 40 files. Pricing per active applicant means the agencies actually using it pay for it.
Currently English, Turkish, Hindi, and Mandarin Chinese. We add new languages quarterly based on demand from paying agencies. If your clients speak something we don't support yet, the pilot call is the right place to put your language at the top of the queue.
Yes — on Enterprise. Your agency name, logo, and brand colours on the applicant PWA, push notifications, and email templates. Your domain too if you want it on a custom URL.
"We replaced four spreadsheets and a Trello board the week we onboarded. Sunny answers the questions I was answering at 11pm."Avustralya'da Yaşam
Sydney region (ap-southeast-2). Never replicated offshore.
Per-tenant data isolation. TLS 1.2+ in transit.
Australian Privacy Principles (APP) followed end-to-end.
Documents stay in your SharePoint, Drive, Dropbox or Box.
30 minutes on a call with the founding team. Bring your subclass mix and the spreadsheet you're trying to retire. We'll tell you straight which tier fits — or whether Songline isn't right for you yet.