Songline Journey — Account & Data Deletion
Pick whichever path is most convenient. Both routes reach the same outcome and are processed within the same window.
Open the Songline Journey app, tap Profile → Contact Your Agent, and send a message stating you would like your account and data deleted. Your assigned agent will action the request from the admin side, which triggers the deletion process described below. This is the fastest route because your agency can verify your identity from your account context immediately.
Email privacy@songline.au with the subject line "Delete my Songline account". Send the email from the address registered on your Songline account. Include your full name and the name of your migration agency so we can match the request to the right record.
If you no longer have access to the app or your registered email, contact privacy@songline.au from any email address and we'll work with you to verify your identity through alternate means.
When your deletion request is actioned, the following data associated with your Songline Journey account is removed from our active systems:
| Data category | What happens |
|---|---|
| Profile data (name, email, phone, passport details, address) | Permanently deleted |
| Visa journey data (stage progress, completed tasks, notes) | Permanently deleted |
| Documents you uploaded to Songline-managed storage | Permanently deleted |
| Form responses (identity declarations, employment history, health forms) | Permanently deleted |
| In-app messages (Sunny AI chat + agent messaging threads) | Permanently deleted |
| Meeting bookings + e-signature records | Permanently deleted |
| Push notification tokens + device identifiers | Permanently deleted |
| Encrypted credentials (SkillSelect passwords, etc.) | Permanently deleted |
Some records may be retained for the period and reason listed below — this is the minimum required for legal, accounting, regulatory, and compliance purposes. Retained records are not used for any purpose other than meeting these obligations.
| Retained record | Retention period | Reason |
|---|---|---|
| Payment records (invoice references, amounts, dates — not card details) | 7 years | Australian tax law (TAA §262A) |
| Audit log entries (account creation, payment processing, impersonation events) | 7 years | Security forensics and compliance |
| Documents stored in your agency's own cloud (SharePoint, Drive, Dropbox, etc.) | Per your agency's retention policy | Your migration agency is the data controller for documents stored in their own systems and is responsible for their retention. Contact your agency directly to request deletion of those documents. |
| Backups | Up to 30 days | Disaster recovery — backups are overwritten on a rolling 30-day cycle. Deleted data persists in backups for up to 30 days but is not actively accessible. |
Account deletion is permanent and cannot be undone. If you later want to use Songline again, you will need to be re-invited by a migration agency and start a fresh account.
If you have any questions about this process, or are unhappy with how your deletion request was handled, contact: